Frequently Asked Questions

About YouTV

  • The YouTV website provides details on all the offers currently airing on our channel. You can watch segments from our on-air program and follow links directly to the advertisers’ websites to purchase the featured deals. We aim to make it simple for you to discover new offers, learn more about the products, and connect with advertisers to complete your purchase.

  • No, YouTV does not sell products directly. All purchases are made through our advertisers’ websites. We showcase the offers, provide additional information, and link you to the advertisers, but transactions and customer support are handled by the advertisers themselves.

  • You can join our newsletter or follow us on social media to be the first to know about new and exclusive deals. We regularly update our subscribers and followers with the latest offers.

  • Yes. You can watch YouTV live on 10Play using this link or browse our website for the latest offers showcased on YouTV. See available deals and watch program segments for more information. Use the provided links to visit the advertisers' sites where you can complete your purchase directly.

  • Yes! All products featured on our TV channel are also listed on our website, giving you the convenience of exploring them anytime. Tune into channel 16 or 10play to stay up-to-date on our latest deals!

  • Yes! We add new deals every month to ensure you always have access to the latest and greatest offers. Bookmark our site and check back often to find exciting new products.

  • Since we don’t sell the products directly, any issues with your order should be directed to the seller’s customer service team. Their contact details and return policies will be available on their website.

  • Most offers are tailored for Australian viewers. For international availability, please check the advertiser’s website or contact the advertiser directly to confirm if they ship to your location.

  • Since YouTV does not sell the products directly, returns and refunds are subject to the advertiser’s policies. Please contact the advertiser’s customer service team for assistance with any returns, exchanges, or warranty claims.

  • Currently, we do not have a dedicated mobile app. However, our website is mobile-friendly, so you can easily browse offers, watch clips, and access all features on your smartphone or tablet.

For Shoppers

  • When you click “Buy Now” on a product, you’ll be redirected to the advertiser’s official store where you can complete your purchase securely.

  • No, all transactions are handled directly through the advertiser’s website. YouTV does not process payments.

  • All payments, shipping, returns, and product support are managed directly by the advertiser. Their customer service team will assist you with any enquiries after purchase.

  • Offer durations vary by advertiser, but each deal featured on YouTV will remain active for a minimum of 30 days.

  • We carefully select advertisers and only showcase products that we believe bring real value to our audience. Each advertiser is responsible for warranties and guarantees on their products.

  • Product availability is managed by the seller. When you click through to their website, you can confirm stock and other details directly. We do our best to showcase only active deals to enhance your shopping experience.

For Advertisers / Partners

  • Reach out to our team via the "Advertise” page. We’ll discuss packages, pricing, and the best way to showcase your product.

  • Products that shine in a live demo or visual showcase work best.
    Think household solutions, beauty, kitchen gadgets, lifestyle products, and more.

  • We offer complete production services, from scriptwriting to filming and editing, to ensure your product looks its best. If you already have assets, we can integrate them too.

  • We have a loyal national viewership across Australia, with thousands tuning in daily. Our audience is highly engaged and actively looking for new product offers.

  • With YouTV, your product is showcased in a way that builds trust — through live demonstrations, customer-focused storytelling, and direct links to purchase. Unlike traditional ads, YouTV drives immediate action from an already engaged audience.